Company - HCL Technology

Location - Chennai

Experience - 7-15 yrs, 6+ Years of experience Relavant. Minimum of 5 yrs in Backup Administration / Support

Responsibilities -

- Adhering to SLAs

- Mentoring / Training Team Members

- Defining processes and ensuring that the processes are adhered to

- Perform root cause analysis

- Troubleshooting technical issues

- Ensure maximum uptime according to the SLA

- Understanding of Multi-geo support environment

- Planning Backup/Restoration Strategy for 24x7 operation support

- Suggesting patches/upgrades to maintain security level

- Testing / Auditing/processes as required from time to time

- Audit application backup policies and environments to ensure integrity of backup and recovery activities

- Assist in reporting for capacity planning, growth forecasting, and performance analysis.

- Participate in gathering and understanding detailed data management requirements from customers with a specific focus on TSM.

- Verifying Server health, Managing Tape Utilization, Verifying offsite copy processes (Recall process)

- Verifying Utilization and overall TSM health reporting, Ongoing optimization and process improvement maintenance

- Verifying Schedule management, Management Class and Copy Group administration (policies, retention)

- Provide technical/solution contributions to current operations and to the vision for the future.

- Perform after hours On-Call TSM support

- Verifying Server failure analysis and remediation (e.g. drive/path status, library status, TSM log utilization, etc.)

Technical Requirements

- IBM Tivoli Storage Manager Server on Windows & UNIX

- IBM Tivoli Storage Manager for Database (Oracle, DB2, SQL etc)

- DRM using Tivoli Storage Manager

- Tape Library (Storagetek, IBM) / Tape Drives DLT / LTO / 3590 / 9840

- Must possess an in depth working knowledge of TSM release 5.5.4. Experience or training in higher releases would be a plus

- Conform to and support systems management disciplines including change management, problem management, asset management, and systems documentation.

- Assist in reporting for capacity planning, growth forecasting, and performance analysis.

- Should have handled TSM Import and Export independently

- Should have Enterprise Management Concept.

- Should have knowlegde on TSM Server Lincensing requirement.

- Should be able to write OS level scripts for TSM server automation

- Should be able to support on TSM Client configuraion, troubleshooting and point-in-time restores.

- Should independently handle TSM include/exclude, backup scheduling etc.

- Familier with Multisession Client transaction

- Should independently plan and implement Backup binding/rebinding concept

- Proficient in Policy mgmt, Media Mgmt, Device/Tape Library mgmt (including OS level command).

- Exposure to DRM implementation and management.

- A better knowledge on TSM Server and Client Options

- Proficient of TSM Architecture, TSM DB, Log etc

- Perform after hours On-Call TSM support.

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project and Visio)

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

- Can drive HCL’s value and its methodology

Other Skills / Experience

- Worked on Production systems

- Experience with Backup Migration, Installation, Upgrades and Patching

- Datacenter understanding

- Knowledge of Other Backup tools is a Plus

- Experience in training new team members

- Working Knowledge on Remedy or any other ticketing client

- Storage Management Techniques

Contact Person - Namrata Sinha

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