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Corporate Global HR at HCL Technologies
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HCL - Service Delivery Management - IT Infra (12-16 yrs)
Company - HCL Tech
Experience - 12-16 yrs
Location - Bengaluru
JD
- P&L responsibility
- Expansion of services to fill all gamut’s of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation
- Automation in service delivery
- Revenue Generation
- Resource management
- Utilization
- Billing
- Management reporting
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Value add to customer-YOY by working closely with the Transformation and Consulting group for:
Architecture gap assessment studies
Implementation of new technologies
Consolidation/virtualization opportunities
Reduce business impact of outages
Cost savings through better solutions
Enhance operational efficiencies
- Overall SLA management – Operation interaction with technologies Lead / Service Owner
- Overall Customer Satisfaction
Contact person - Namrata
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