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21/11 Namrata
Corporate Global HR at HCL Technologies

Views:1495 Applications:56 Rec. Actions:Recruiter Actions:13

HCL - Process Engineering - ITSM (12-15 yrs)

Delhi/NCR Job Code: 177064

- Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery

- Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework

- Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred

- Ability to write responses to RFPs/RFIs on solutions that span service management operational areas, especially in related to Service Integration & Management

- Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework

- Demonstrates excellent consultative solution skills during various phases of the bid

- Ability to build plan & Service Management.

Contact person - Namrata

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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