Job Description for Account Manager GSI/LSI :

Qualification : BE/ B. Tech + MBA

Reporting Manager : Branch Manager

Company Description :

- HCL Info systems is one of India's premier IT Services, Distribution and Digital Solutions Company, enabling organizations attain and sustain competitive advantage by leveraging Information and Communication Technologies. It offers a comprehensive portfolio of capabilities spanning IT & System Integration services, digitally-enabled learning and career development solutions to value-added distribution of technology, mobility and consumer products. For more information, please visit us at www.hclinfosystems.in. Follow HCL Info systems on Twitter at @HCLScribes.

Role Definition :

Business Management :

- Responsible for managing IT sales & account management in Global and Large Enterprises & have strong exposure in handling IT products & Solutions specific to system integrators.

- Responsible for creation and management of business from assigned set of named accounts so as to achieve business results while ensuring customer satisfaction.

- Achieving Quarterly and yearly target as per business goal and organization's goals.

- New logo hunting for future prospects and addition of new logos in the list of accounts.

- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

- Develop and maintain excellent customer relationship with Leverage networks.

- Create and maintain a healthy sales funnel and pipeline and prepare regular forecasts to enable effective forward planning to achieve the targets.

- Work closely with the partner led sales team to develop channel eco system.

- Increase wallet share within the existing accounts by increased account penetration.

Interface/Communication :

- Operate as the lead point of contact for any and all matters specific to clients

- Develop aligned strategy for each key client, and provide value-added support for customer.

- Meet with the clients top decision makers.

- Consistently communicate the value the company provides to the client.

Client Relationship Management :

- Transformation from traditional product selling to developing relationship-led business.

- Ensure the timely and successful delivery of our solutions according to client needs and objectives.

- Strong network & C Level connects with Enterprise domain within India business.

Client Management : Understand client's org set up, LOB, Present and future IT requirements, purchase process, payment process, functions of key personnel, IT set up and possible Competition at account.

- Develop a trusted advisor relationship with key stakeholders and executive sponsors.

- Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

Client Information and Awareness :

- Know the client's business as well as they do.

- Write business plans for all current and opportunity tender business.

- Always know what the competitors are trying to do within the key account.

Reporting :

- Forecast and track key account metrics.

- Reports to the Branch Manager, providing regular input on all account activity, including status and call reports.

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Responsible for tracking and collection of BR and maintain the profit margins.

Corporate Citizenship :

- Lead by example in following code of conduct, corporate governance policies, & other sales policies and processes.

- Abide by the law of land.

- Play the role of HCL brand ambassador

Desired Competencies :

- Proven account management skills in order to create, maintain and enhance client relationships

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and CEO-level

- Experience in delivering client-focused solutions based on customer needs

- Proven ability to manage multiple projects at a time while paying strict attention to detail

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communications skills

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