HCL - Head - Operations - GSOC

Company - HCL Technology

Experience - 16+ yrs

Location - Noida

Responsibilities

Manage the day-to-day working of the GSOC Operations for the different customers.

Organizational Functions:

1. Delivery of the operations of GSOC are as per the agreed SLAs and expectations from the customer.

2. Identify the in-efficiencies in the Operations and identify potential solutions to improve efficiency.

3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.

Core Functions:

1. Review the

2. Regular reporting on the state of the customer delivery.

3. Maintain Billing for the services delivered from GSOC.

4. Maintain & Improve the Profitability of GSOC.

Individual Performance Measurement Criteria

- Timeliness in Phone and Email responses.

- Quality and effectiveness in communications and engagement with stakeholders.

- Personal Priority and time management.

- Low / Zero Escalation from the customers

- Maintain low Attrition

- Driving Innovation to improve on Service standards & Quality.

Technical Skills

Proficiency Legend:

P1 – Theoretical Knowledge

P2 – Basic Understanding

P3 – Hands-On Experience

P4 – Advanced

P5 – Subject Matter Expert P5 – Proficiency Level

Understanding of the different security technologies,

Experience in deploying, configuring and troubleshooting of

1. Firewalls (Checkpoint, Cisco etc.),

2. IDS / IPS, (Network and Host),

3. Anti-Virus,

4. URL Filtering,

5. Multi-factor Authentication,

6. Privilege Access Management

7. The integration of the above technologies with different systems.

Experience in different Information Security Processes.

1. Security Change Management

2. Rule Base Reviews & Optimization

3. Security Incident Management (Standard & Critical)

Understanding of different Security Architectures.

P4 – Proficiency Level

Understanding of the different connection protocols.

Experience in different reporting requirements prevalent in the information security monitoring and management space.

Experience in different compliance standards.

- ISO 27001, SOX, SSAE16, etc.

- Process, Criticality

- Evidences

P3 – Proficiency Level

Understanding of the different monitoring systems for server, Network.

P2 – Proficiency Level

Understanding of the major business applications.

Understanding of common Infrastructure applications such as DNS, Proxy, DHCP, Messaging, Mailing, Storage, Network, Backup.

Communication and Organizational skills

- Good command of the English language, with excellent written and verbal skills.

- Proactive in communication and appropriate selection of audience according to topic.

- Highly organized and capable of tracking a variety of tasks to closure.

- Good time management principles and effective in prioritizing workloads.

Cultural Requirements

- Works collaboratively with other teams and builds positive working relationships

- Able to learn quickly and apply common sense to new situations, but understand when it is appropriate to engage others for advice

- Open and transparent style and approach when working with others

- Places a significant level of importance on personal & team development and understanding then improving upon weakness

- Accepting of feedback from managers, peers, and clients in regards to work performance

- Utilizes a goal-oriented approach, which drives self-improvement both personally, professionally and drives the teams.

- Takes the initiative to work on tasks outside of his or her immediate scope of responsibility, and encourages others to do so.

Experience Required Minimum overall experience of 16+ years

- Minimum of 10 years experience in Information Security

- Minimum of 4 years experience in running a Security Operations Center for a large organization. Preferable experience in running Security Operations Center providing services to Multiple customers.

Minimum experience in managing a team of 100+ team-members.

Certifications Required

- Required (atleast one )CISSP, CISA, CISM,

- Required (atleast two) OEM certifications.

Education Qualifications

BE / BTech.

Preferable with an MBA.

Contact person - Namrata