Happay - Charge Back Analyst  About us :   - Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. We are backed by top angel investors.   About opportunity :   - To accelerate our growth further, Happay is looking to build the industry's best Charge Back Analyst Team.  We are looking for someone who :   - Has experience in Charge Back Analysis  - Loves working in growth stage start-up   - Is Excellent in building and nurturing relationships in industry   - Easily collaborates with internal teams (marketing, product, design and operations)   - Has strong interpersonal and communications skills   Roles and responsibility :   - Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses.  - With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.  - Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to Happay and our clients.  - The position will require the reviewing of complex/unique situations regarding refunds, charge-back and fraud patterns in order to take actions about these issues.  - Recommend product, process, and tooling improvements.  Time distribution :  - 60% hands-on refund and charge-back processing  - 20% in building and sustaining relationships with acquirers  - 10% in daily reconciliation using Visa and MasterCard reports and files  - 5% in preparing daily, weekly and monthly reports  - 5% in improving product by giving meaningful input to product team  Must have skill sets -   - 2+ years Demonstrated proficiency in customer service, fraud investigation, fraud prevention and charge-backs  - Experience in financial services and/or risk management, is a must  - Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of issuer billing, refunds and the analysis of card transactions.  - Knowledge of MasterCard and Visa Operating rules and regulations must  - Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability  - Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently  - Well-developed accuracy, analytical, organizational, and written and verbal communication skills  Must have qualities :  - Willing to work for a start-up and go extra mile  - Looking for challenges and not chilled out work environment  - Willing to work independently with little or no supervision  - Willing to work on Saturdays   Interested - We like to keep it simple - send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

Bangalore

Happay - Charge Back Analyst 

Happay - Charge Back Analyst  ,Job Description for Happay - Charge Back Analyst  in Happay in  Bangalore for (4-7) years of experience. Apply Now!

Job Description for Happay - Charge Back Analyst  in Happay in  Bangalore for (4-7) years of experience. Apply Now!