Job Description for Refund and Chargeback Analyst (Operations) : About us : - Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. We are backed by top angel investors. Roles and responsibility : - Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses. - With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes. - Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to Happay and our clients. - The position will require the reviewing of complex/unique situations regarding refunds, chargeback and fraud patterns in order to take actions about these issues. - Recommend product, process, and tooling improvements. Time distribution : - 60% hands-on refund and chargeback processing - 20% in building and sustaining relationships with acquirers - 10% in daily reconciliation using Visa and MasterCard reports and files - 5% in preparing daily, weekly and monthly reports - 5% in improving product by giving meaningful input to product team Must have skill sets : - 2+ years Demonstrated proficiency in customer service, fraud investigation, fraud prevention and chargebacks - Experience in financial services and/or risk management, is a must - Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of issuer billing, refunds and the analysis of card transactions. - Knowledge of MasterCard and Visa Operating rules and regulations must - Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability - Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently - Well-developed accuracy, analytical, organizational, and written and verbal communication skills Must have qualities : - Willing to work for a start-up and go extra mile - Looking for challenges and not chilled out work environment - Willing to work independently with little or no supervision - Willing to work on Saturdays

Happay - Analyst - Refund & Chargeback Operations 

Happay - Analyst - Refund & Chargeback Operations  ,Job Description for Happay - Analyst - Refund & Chargeback Operations  in Happay in  for (2-6) years of experience. Apply Now!

Job Description for Happay - Analyst - Refund & Chargeback Operations  in Happay in  for (2-6) years of experience. Apply Now!