Hansa Cequity - Manager/Senior Manager - Operations

Manager/Senior Manager - Operations

The Operation Manager involves dealing with various responsibilities and obligations.

She/he has to ensure proper and smooth operations of the organization by employing the business Strategies.

Strong experience in Project Management, transitions management, operations management and P&L management is must.

Duties and Responsibilities :

- Hands on experience on the entire project life cycle in terms of Scope assessment, Transition, Risk Management & Mitigation and SLA Management

- Plan and manage multi-million dollar projects, aligning business goals with technology solutions to drive SLA- s, meeting timeline's and budgetary targets to enhance bottom line gains

- Proven expertise in setting up new business, ramping up existing process including strategic planning, capacity planning, hiring & knowledge transfer

- Responsible for managing overall key performance metrics including SLAs, TATs, Quality, C-SAT and NPS - Contributing to long and short-term business preparing which includes, projects designed for functional quality. Education and Qualifications

- A Bachelor's degree in engineering, commerce, arts, or any other related field.

- Master's degree in Business Administration would is a plus. Skills and Specifications

- Self-starter, strong multi-tasking abilities, analytical skills and problem solving skills

- Goal driven, analytical approach to problem solving using gap analysis and DMAIC methodology

- Motivated team player and strong leadership qualities; able to lead by example

- Excellent & professional verbal/ written communication skills, ability to work with diverse multi-cultural teams to ensure project success and achieve organizational goals