Hansa Cequity - Manager - Project Management - Client Delivery Management

Company Background

Hansa C Equity founded in 2007 helps companies build customer relationships using technology through exclusive marketing and analytic stands. With a data driven marketing thinking and strategy we help companies leverage the power of technology through propriety and best in class marketing automation and analytics platforms. Our data consultants understand and unify data from multiple sources. Our analysts and Customer marketing specialists glean out insights and understand our client's customers and prospects. Our campaign management and digital marketing consultants then move in to create meaningful engagements opportunities in a multi-channel environment

Job Title: Project Manager - Client Delivery Management

Job Location : Kormanagala, Bangalore

Roles & Responsibilities

Technical

- End to end Program/ Project Management, Managing Project capacity/ demands/ financials

- Lead business analysis activities to build state of Art Analytics solution to enhance portfolio capabilities.

- Managing client relationship and program work

- Manage the program end-to end and ensure smooth coordination with all related teams and manage/ address risks/ issues and all other dependent activities

- Assisted the Senior Management in collateral preparation and responding to client RFPs

- Responsible to manage client demand vs. availability capacity and take necessary steps to ensure that there are no client escalations and the deliverable meet the client expectations and release timelines.

- Conceptualized and implemented strategy for capturing Project and Program metrics and funnelling that information to easy-to understand dashboards. Enabled Executive Management to keep a pulse on project status, revenue expectations, and strategic analysis of volume.

- SLA agreement for internal and contractual operations.

- Change management, incident management, and release management for various projects across the company.

- Coordinating the team to ensure any major incidents are managed professionally. Ensure that all systems and processes in place ensure effective service delivery

- Automation in service delivery, Resource management, Utilization, Billing, Management reporting, Conduct regular in depth service and process audits.

- Define detail-oriented product requirements, ensuring clear communication of those requirements to the business, design and development teams.

- Provided leadership & direction to the project team throughout projects life cycle

- Built and managed relationships with diverse key stakeholders

- Proven record in achieving proper balance of projects triple constrains (scope and schedule)

Management

- Project scheduling and resource management

- Planning, budgeting and reporting on projects

- Make presentations on project status, present monthly and annual reports to senior management

- Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost-effective way

- Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time

- Responsible to manage the day to day deliverable of resources reporting to the incumbent. In addition, was also responsible for driving all sprint ceremonies, planning, scheduling & forecasting of work, ensure that there are no client escalations and the deliverable meet the client expectations/ sprint and release timelines. I was also responsible to manage work related issues, risks & action items, highlight them as needed and find ways to mitigate/ prevent them, work with testing and release management teams to ensure smooth releases.

Qualifications

- Bachelor's degree from an accredited institution. MBA Degree would be preferred

- 8+ years of Program Management or Technical Product Management experience

- Project Management Professional (PMP) certification preferred.

- Strong project management skills with the ability to work on and track multiple projects simultaneously.

- Demonstrated ability to think creatively and strategically when implementing products and solving problems.

- Technically savvy.

- Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical individuals.