Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
25/02 Bhupali Acharya
HR Consultant at Credence HR Services

Views:2334 Applications:56 Rec. Actions:Recruiter Actions:5

Group Mgr/Consultant - BB/Six Sigma - BPO (9-12 yrs)

Pune Job Code: 133282

Black Belt certified OR in a Black Belt Role

The Black Belt shall function as a change agent in the relevant business area and shall be responsible for

- Driving quality deployment in the vertical

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ

- ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC¿s)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

Please forward updated resume.

Bhupali Acharya
HR Executive
Credence HR Services
Land Line: 020-65101880
LinkedIn: http://in.linkedin.com/in/credencehrservices
Visit us : www.credencehrservices.com

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.