Group Manager - Credit Operations - Retail Banking

Job Purpose:

- To Manage multiple products end to end processes in Credit ops

- Mentor and Coach the AMs and DM to be result oriented with accuracy

- Liaise with client for day to day operational issues.

- To ensure that process product level End to End MIS are reported accurately and timely

- To manage operations within given budget and implement cost effective measures.

- Ensure all processes are met within the desired standards of procedural compliance, completeness, accuracy and consistency.

- To ensure process improvements are implemented to reduce re work and improve efficiency

Key Result Areas:

- To ensure that TAT against SLA is met and exceeded.

- To measure, evaluate and continuously improve self productivity.

- To minimize risk and avoid possible loss by ensuring accuracy in documentation checking.

- To ensure that the department achieves an Acceptable Risk Rating in all internal & external audits.

- To communicate maintain effective communication with client with zero escalations.

- Operating Environment, Framework And Boundaries, Working Relationships.

- To keep required focus on customer service.

- To achieve the required volume of work within the established deadlines / service standards.

- To contribute to process performance and development of effective working relationships with internal and external clients.

- To work closely with other units within Credit Ops

- Ensure 100% achievement of customer experience.

- Operate in a high pressure, credit automation driven environment.

Problem Solving:

- Identifying and resolving process errors with the concerned unit / managers / branch / sales staff.

- Recommend process improvements through root cause analysis of problems to management.

- Interpersonal conflict resolution - To ensure satisfactory conduct of relationship and early rectification of other issues.

Decision Making Authority & Responsibly:

- To ensure motivation level in the unit is consistently high.

- Identify and suggest changes to enhance and improve processes, and increase productivity.

- Identify process errors and implement internal control measures.

Knowledge, Skills and Experience:

- University Graduate or Related Work Experience

- Should have completed at least one year in the current job function.

- Should have been consistently delivering excellent performance.

- Should be capable of handling unit responsibilities.

- Should be a responsible individual who is also willing to readily stretch to meet business requirements.

- Excellent communication and PC skills.

- Job holder should be able to multi task and be willing to work in shifts.

Angeline
09822524763
GPS