Head of Customer Service (5-8 years of experience)

Who are we?

Grabhouse.com is a tech startup in real estate sector which was founded with a vision to change the face of real estate in India. We help people find flats, flatmates and tenants without brokers. We have grown from a team of 2 to 25, from 1 city to 4 cities in just one year and are fully funded by India Quotient.

How are we changing Indian real estate market?

Why without brokers? Because paying substantial brokerage is old fashioned and meaningless. With advancement in technology and comfort of people in using websites for their day to day needs, real estate deserves a fresh approach. It needs to be accurate, fast, hassle free, on mobile and broker free! We are a team of thinkers, doers, problem solvers, developers, artists and optimists working relentlessly to change mindsets and challenge notion of the world that the only to find quality accommodation is through a broker. We believe that innovation is the only way in which rules can be changed. Wanna join us in changing rules?

Roles and responsibilities

- Will be responsible for Grabhouse Customer Support and Service teams

- Ensuring that all related processes are streamlined and operational in alignment with the aim of providing best customer service across industry.

- Develops and maintains world class customer service to our customers and clients.

- Investigates and resolves non-routine customer complaints

- Training the customer care team for interpersonal and influencing skills to enhance customer experience.

- Leading telesales/customer care teams to meet and exceed quarterly revenue targets by promoting best practices, tools and techniques for exceptional sales performance.

- Evaluates the team and works closely with HR team and management to ensure we hire talent, provide them with the proper resources and taken action when appropriate.

Core competencies

- Exceptional attention to detail as to not miss deadlines

- Great communication skills and professional demeanor

- Strong consultative selling skills with the ability to listen to customer's needs

- Ability to identify customer needs and recommend solutions

- Ability to understand how various pieces of the business fit together.

- Excellent planning and organization skills, ability to handle multiple tasks and work in a fast-paced, time-sensitive environment

- Excellent analytical abilities to grasp the key points from complicated details

Qualifications: Any Graduate and MBA from a reputed institute is preferred. 5 plus years experience in telesales, and/or telemarketing and customer support management; experience managing multiple, high volume outbound call centers, managing customer experience, customer care and service operations.

Perks and Benefits:

- Market-Premium Salary

- A chance to work with the Best Technology Minds

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