Manager - Business Operations  Job Responsibilities:  - Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction  - Create, manage and optimize the workflow for overall operations   - Understanding business problems, making sense of the data landscape & footprint, performing exploratory & deep analytics, extracting actionable insights, and helping put together an execution roadmap.   - Constantly strive to bring strategic advantage to the organization with focus on Performance Improvement, Customer Satisfaction, Cost Reduction, Cycle Time Reduction, Process Design, Process Re-Engineering & Sustainability  - Full cross-functional integration with other stakeholders, including marketing, category team, eCommerce operations, warehouse operations, and finance.  - Responsible for following agreed governance model, escalation & communication plan  - Identify and drive continuous improvements and initiatives across various operational processes  - Generate dashboard and scorecards for the Team for review  - Creating and optimizing customer service processes to effectively service customer requests while controlling costs   - Managing all internal software integrations with in-house platforms (warehouse management software, customer service applications etc.)  - Work with cross functional teams to evaluate capability and cost analysis   - Develop in-depth knowledge of all current operations procedures and processes, showing willingness to engage at any level to creatively solve issues as they arise   - Should be able to anchor suitable processes along with relevant technology interventions   Requirements:  - Qualification -B.E/B.Tech and/or MBA  - Should have minimum 4-6 years of experience in e-commerce across different departments  - The candidate should be a critical thinker and problem-solver  - Action Oriented, high on Integrity, Trust, and Perseverance  - Excellent verbal and written communications skills

Delhi NCR

GoNoise - Manager - Business Operations  

GoNoise - Manager - Business Operations   ,Job Description for GoNoise - Manager - Business Operations   in Nexxbase Marketing Pvt Ltd in  Delhi NCR for (5-10) years of experience. Apply Now!

Job Description for GoNoise - Manager - Business Operations   in Nexxbase Marketing Pvt Ltd in  Delhi NCR for (5-10) years of experience. Apply Now!