Title of the Position: Associate General Manager - Services

Qualification & Experience (in Years): M.B.A or PGDM with 6 yrs - 10 yrs of Experience from Top Business Schools.

Location: GMR Delhi International Airport – Delhi.

Reporting Relationship: Head - Commercial

Responsibilities:

- Devise strategic plan to enhance and sustain Services (Ground Transportation, Forex, Advertisement and Promotions, Telecom etc.) business growth

- Lead concept planning and development for various commercial services at Delhi International Airport

- Provide periodic strategic orientation to Services vertical basis the global trends and industry Benchmarks

- Plan, monitor and execute new concepts including preparation of business plan, leasing and project monitoring

- Ability to structure complex commercial contracts and execute them as per plan

- Ability to run a robust tender process in a transparent and ethical manner

- Lead innovation led initiatives for the organization

- Achievement of a robust sales target in line with Annual Operating Plan

- Connect with the industry and leading brands and bring innovation

- Guide team and stakeholders on regulatory framework and policy aspects.

Technical Competencies:

- Ability to be a thought leader in driving the team’s efforts in identifying and monetizing new revenue streams,

- Thorough with operations of all formats like Forex, ground transportation, Advertisement etc

- Strong acumen of contract structuring and valuation

- Excellent presentation and negotiation skills

- Good connect with industry leaders in the domain of commercial services and ability to influence their decision positively for DIAL

- In-depth understanding of policy and regulatory framework within service sector and ability to work towards policy changes that will benefit DIAL.

- Ability to look beyond normal contours of business and conceive revenue generations streams from nontraditional sources

- Manage team to undertake robust tender and negotiation process for revenue maximization of DIAL with highest level of integrity.

Behavioral Competencies:

- Personal Effectiveness: Excellent Verbal and written Communication skills. Uses personal drive and multiple techniques to align conflicting views to organizational direction.

- Execution & Results: Defines and monitors standards of execution in line with GMR's high standards. Works with people to develop new processes or improve existing processes for enhancing quality and speed of delivery; integrates learning from across projects/ locations/people.

- Teamwork: Exemplary Team player, Connects with team members and builds strong relationships.

- Stakeholder Focus: Develops effective stakeholder partnerships; services the implicit and explicit needs of various stakeholder groups. Nurtures relationships at the highest level of influence with critical stakeholder groups to maximize utilization of GMR assets and to create win-win situation for all.

- Problem Solving and Analytical Thinking: Analyses the entire process to get to the root cause of the problem. Sets task priorities in order of importance.

- Negotiation and Convincing skills: Uses tactful strategies and personal credibility to influence strategic negotiations; can convert difficult conversations into constructive conversations.

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