GM Operations Travel Domain (12-17 yrs)  Delivery Project Executive- GM Operations   Role : Delivery Project Executive   Designation : Group Manager, Band 9   No. Of Positions : 1   Location : Chandigarh   Years Of Experience : 12+ Years- Experience In Outbound Contact Center / Outsourcing Space   Key Responsibilities :   - Managing site delivery of a large CRM account   - Delivery Metrics and contractual SLA management   - Day to day Client management   - Managing an account of 500 FTEs   - Lead all client and internal calls for the process, single point of contact   - Direct Workflow, Training and other shared services for optimum functioning of account   - Single point of contact for all financial decisions regarding the account   - Manage attrition and career planning of all employees within span of control   - Grow account strategically to increase top line for the organization   - Lead all client and internal calls for the process, single point of contact   - Direct Workflow, Training and other shared services for optimum functioning of account   - Provide Strategic advice for Business and Process Excellence   - Own the P&L   - Improve End Customer experience   - Improve efficiency by using Analytics   - Identify tools for Process Automation   Strategic Inputs / Skills Required :   - Strong financial management acumen. Understanding of P&L   - Strong understanding of contracts and key BPO dynamics governing them   - Strong customer service orientation and client management skills   - Robust experience of driving key customer metrics like NPS   - Fundamentally a strong people manager. Should be able to guide a team to success   Domain Specific Requirement :  - Understanding of digital marketing and online tools

Chandigarh

GM - Operations - Delivery Project Executive - Travel Domain 

GM - Operations - Delivery Project Executive - Travel Domain  ,Job Description for GM - Operations - Delivery Project Executive - Travel Domain  in IKYA Human Capital in  Chandigarh for (12-17) years of experience. Apply Now!

Job Description for GM - Operations - Delivery Project Executive - Travel Domain  in IKYA Human Capital in  Chandigarh for (12-17) years of experience. Apply Now!