Job Role & Responsibility -
Designation - General Manager Operations
Location - Pune
Domain/Vertical - Customer Support
Educational Qualification - Graduate (Any Stream)
Professional Qualification if any - PG / MBA / BE
Skills (Must Have)
- Willingness to work 24/7 - needs to be comfortable with working in shifts
- Strong interpersonal and influence management skills
- Ability to work and communicate with people across organizational units
- Ability to think strategically and translate strategy into action plans
- Strong analytical skills with an ability to solve the problem with a win-win negotiation approach
- Ability to lead people on large, multi-functional efforts
- Advanced knowledge of PC technology-DOS, applications and on-line tools
- Expert knowledge of service procedures
- Good Communication skills
- Good interpersonal skills with excellent man-management capabilities.
- Good analytical skills.
- Aptitude for understanding technology
- Independent decision making.
- Should have past experience in working and communicating with client organization. Exposure to Six Sigma and Lean methodology. Should be at least a GREEN Belt.
- Good presentation skill.
- Should have managed large teams / Big span of control
- Responsible for co-ordination of various activities/people and logistics.
- Support in analysis, data and decision-making
Skills (Good to have)
- Six Sigma training
- Should have led a major change initiative independently.
- Experience (Minimum) - 13 Years
- Experience (Maximum) - 17 Years
Job Description
- Develop strategy for identifying processes that can be off shored – existing and new clients
- Drive the pre-sales efforts for the BU working in tandem with the sales team
- Lead responses to RFI / RFPs and presentations to new prospects
- Solutioning for new clients and new processes of existing clients
- Project planning and execution – Prepare overall transition plan, track progress, manage transition related issues, milestone reviews, manage process ramp up and stabilization
- Needs to have strong Team Leading ability
- Good rapport building skills, extremely methodical and organized
- High Performance orientation and manage Team performance effectively.
- Change management skills
- Should have led a major change initiative independently.
- Excellent communication / interpersonal skills.
- Some background on statistics will help.
- Should have managed large teams / Big span of control
- Responsible for co-ordination of various activities/people and logistics.
- Support in analysis, data and decision-making
Security Roles & Responsibilities
- Updates himself regularly with Company policies on Information Security Management System.
- Ensure subordinates are aware of Company policies, in particular those on Information Security.
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.
- Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.
- Ensure adherence to the Contractual Requirements of the Process/Function.
- Encourage all subordinates to Report Security Incidents.
- Ensure Compliance and Security Trainings for subordinates are conducted periodically.
- Cooperate with Compliance and Security officers with Security Investigations.
- Monitor Compliance adherence and ensure a monthly review of status.
- Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.
- Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.
- Review Risk Assessment document and implement mitigations strategies.
Please send your resume to amit@a-square.co.in
