GM - Key Accounts - L&D/Education

Key Responsibilities (State the primary duties and tasks of the position)

- SPOC for Developing Profitable Revenue streams in existing Strategic Accounts (High Volume / Large Ticket size accounts)

- Managing Profit & Loss for the assigned Business

- Responsible for creating Go-to-Market strategies and action the same

- Drive business through products / offerings like Assessments, Source-Train-Place, Inductions,

- Executive Education, Premium Certifications / Programs

- Identify and seek resources required for delivery of plan through the Delivery Team

- Closely monitor, review and report business performance to ensure its growth and expansion

- Set, monitor and review financial targets for team members

- Continuous need identification and presenting of relevant business proposals to increase share of Available / Existing Business

- Develop, sustain and nurture relationships with partners and principals, external trainers and key customers

- Understand client needs, develop and deliver products and services to address customer requirements, seek feedback from clients on services provided, constantly monitor and review quality benchmarks/ norms to ensure highest level of customer satisfaction

- Team Management - Facilitate attraction and retention of employees, help enhance employee morale and engagement and ensure effective business delivery