GM/DGM - Account Manager

Silverpeople is retained by it's client, which is a Global company doing business in 30 countries worldwide. We are looking for people who have zeal to walk the extra mile to achieve high in their life. In this role you will get a chance to do international business with global brands and opportunity to grow your career with the company.

Position: GM / DGM - Account Management

Qualification: MBA/ PGDM / Graduate

Job Purpose

Provide leadership to the Account Management Team, whose job is to provide Customer Service, Expand Revenue & Profitability and Ensure timely Order Fulfillment - for all existing Accounts (Clients).

Job Description/ Function

- Developing Standard operating procedure and designing system for better management reporting, information flow and management.

- Handle problems and customer queries not covered by standard operating procedure or that Account mangers cannot handle.

- Responsible for an Annual Revenue Target.

- Coordinate with Supply Chain Team to ensure Order Fulfillment.

- Build Relations with Customers, provide excellent Customer Service and also manage their expectations

- Identify and capitalize on opportunities to increase revenue & profitability from each Customer

- Manage all information relating to customer (Enquiries, Orders, Business Terms, Ordering Trends, Invoices, Contact Info etc)

Experience: Minimum of 12 year of working experience; minimum 6 years of relevant experience

Role involves maintaining relationship with international clients. So, candidates with international exposure will be preferred.