We are one of the leading commercial real estate companies specialized in co-working space in India with more than hundreds of qualified professional operating at 7 metropolitan cities across the country. What set us apart from the crowd is our inspirational and innovative services in the commercial space landscape of India. In this highly competitive marketplace, we believe in encouraging people to see differently. We believe in creating value for our customers through our in-depth knowledge of the market. With our expertise, we always strive to seize every opportunity, thereby, providing effective commercial space solutions. We provide a wide range of real estate services to our clients and flexible workspace solutions to meet their demands. We can provide them:

- Fully equipped workspaces that meet individual demands

- Traditional conference rooms on lease

- Meeting rooms for conducting your day-to-day business meetings and other interactions

- Fully equipped virtual offices

- Day desks at an affordable rate

- Fully furnished training rooms

- Ancillary services for meeting day to day business needs. This includes IT support, office boy, dedicated phone, reception, payroll support and much more.

With our experienced professionals, we always strive to reach out to a wide range of audience. We have an extensive network of market experts and with a solution-driven mind-set they always try to go beyond the expectations of our clients. We empower our clients with tactical knowledge, thus, enabling them to make an informed decision.

We are looking for Passionate people who dare to innovate and be different.

Position: GM - Customer Experience/Chief Happiness Officer

- Based in Gurgaon and reporting to the CEO

Role Objective: To work closely with the CEO and respective business heads particularly operations across all our centers and is responsible for offering happy solutions to everyone and Improve overall experience at the workplace by ensuring the quality of service delivery and customer experience is exceptional. This role ensures building a strong culture and maintains happiness across all team members (particularly operations) so that all are playing their part in consistently delivering a superior customer experience to existing and potential customers.

Role:

- Responsible for enriched Customer Experience and improve the overall happiness at the workplace focusing on Customer Relations and Customer Retention at existing centers.

- Draw out basic operating standards across caf-, blue-collar staff, front end associates, any client facing executives to ensure standard high quality customer experience across all our centers

- Analyzing the level of happiness in the workplace and to ensure high quality of service delivery and Operations, using a combination of data analysis, innovation, processes, and strategies.

- Execute business wide initiatives - Define project plans, assemble resources, manage implementation activities, and develop hybrid (standardised/customised) processes associated with customer experience program rollout and ongoing support.

- Starting with the Customer and working backwards, to build innovative tools, designs, processes, and programs to support the rapidly changing business environment while maintaining an exceptional customer experience.

- Create a collaborative environment amongst our members through exciting events and partnerships

- As an advocate for the customer ensures customer satisfaction with all touch points within the workplaces and team member/ customer interaction.

- Generating creative ideas for boosting customer happiness (this may involve redesigning the working space)

- Identify new opportunities - Partner with the cross-functional business teams and CS Operations across India to assess and prioritize program needs based on rapidly changing business requirements, develop business case for new initiatives.

- Manage multiple program areas in Customer Service and Operations - track delivery against program objectives and implement proposals to improve program services and efficiencies.

- Contributes to the overall revenue of the company by identifying opportunities and actively upselling/cross selling services.

- Thinking out of the box, making sure work environment is always positive, thriving and productive.

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