Role title : Operations Manager

- GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong collaborative relationships that deliver extraordinary value year after year. We deliver practical, effective procurement services and technology that enable procurement leaders to maximize their impact on business operations, strategy and financial performance. Named a Star Performer in Everest Group's Peak Matrix of Procurement Services

- Providers, Winner in the HfS Blueprint Report on Procurement Outsourcing Providers and to the Supply & Demand Chain Executive 100 for nearly a decade, GEP is also ranked a leader on Gartners

- Magic Quadrant analysis of the world's top sourcing and procurement software providers. Clark, NJbased

- GEP has 10 offices and operations centres in North and South America, Europe and Asia. To learn more, please visit http://www.gep.com.

About the function / Business Line : Outsourcing

Job Location : Airoli, Navi Mumbai

Position Title : Operations Manager

Education : Bachelor's Degree (RQ), MBA (PF)

Experience : 8-12 years

Minimum requirement : BPO background, P2P +AP background

Key Result Areas/Job Description :

- Manages cross functional PO operational team (20+)

- Develops objectives and plans for team associates and track performance to annual goals

- Administers activities relative to Supplier Research, Auction Management, Bid management and appropriate documentation practices as required by the client

- Maintains thorough documentation of process to be compliant during Audits

- Works in conjunction with the program manager to 'market' services to the client

- Ensure team is trained to support client requirements

- Responsible team attrition

- Ensure all SLA's are meet/ exceeded

- Independently manage transitions for new client engagements

- Support on revenue targets for existing client

- Monitor and foresee program risks, provide risk mitigation plan and implement the same.

- Program and client relationship owner

- Responsible and owner for all reporting activities for the client

- Support on business development activities as and when required

- Contribute significantly in firm building activities

- Responsible for BCP and DR plan for the project/process

Required Competencies :

- In depth knowledge of procurement management processes, change management and best practices

- In depth knowledge of purchase to pay processes

- Excellent communication and follow up skills

- Client Management skills

- Should be able to handle escalations both within the team and from the client side

- Knowledge of P2P end user functionality

- Project Management experience

- SLA monitoring and reporting

- Transition Management Skill

- P2P, RFP/eAuction, MS Excel, Word & PowerPoint (RQ)

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