Operations Manager

Description :

Operational Lead, people manager, accountable for team performance and continuous performance in a Procurement BPO outsourcing model. Responsible for Client satisfaction, service delivery finances, team coaching. Lead new transitions for S2P process.

Responsibilities :

- Manages cross functional PO operational team (20+)

- Develops objectives and plans for team associates and track performance to annual goals

- Administers activities relative to Supplier Research, Auction Management, Bid management and appropriate documentation practices as required by the client

- Maintains thorough documentation of process to be compliant during Audits

- Works in conjunction with the program manager to 'market' services to the client

- Ensure team is trained to support client requirements

- Responsible team attrition

- Ensure all SLA's are meet/ exceeded

- Independently manage transitions for new client engagements

- Support on revenue targets for existing client

- Monitor and foresee program risks, provide risk mitigation plan and implement the same.

- Program and client relationship owner

- Responsible and owner for all reporting activities for the client

- Support on business development activities as and when required

- Contribute significantly in firm building activities

- Responsible for BCP and DR plan for the project/process

Competencies/Skills :

- In depth knowledge of procurement management processes, change management and best practices

- In depth knowledge of purchase to pay processes

- Excellent communication and follow up skills

- Client Management skills

- Should be able to handle escalations both within the team and from the client side

- Knowledge of P2P end user functionality

- Project Management experience

- SLA monitoring and reporting

- Transition Management Skill

Qualification/Experience :

Education : Bachelor's Degree (RQ), MBA (PF)

Experience : 6-8 yrs. relevant purchasing, Supply chain or consulting experience + BPO

Proficiency : P2P, RFP/eAuction, MS Excel, Word & PowerPoint (RQ)

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