Executive Hiring at GENPACT
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Genpact - Leadership Role (10-15 yrs)
The role adds value to the business by engaging & Collaborate with the front facing organization (Sales and business development team) to create and represent the solution offering to the customer
Engage with Delivery Team's - To stay abreast with the capabilities, maturity and success stories and articulate the same for new deals & responses.
The role will involve working with people who are front ending e.g. BD & Sales. Creating & represent the Transition Solution offering to New Customer's, External breathing on Global market and trends of offshoring/outsourcing in the BPO industry, technology & tools and their impact on underlying business processes and share the happenings with leadership and key leads engaged in new deals.
- Engaging with tech teams to develop technical solutions (New tool implementation impacting business processes). Process Excellence stakeholder's to articulate to articulate the process excellence (Quality & Continuous improvement) capabilities
Specific Competence (Essential):
Strategy/Customer Focus:
- Drive design and implantation of new seam-less processes
- Internal customer satisfaction with quality of services provided during transition period.
Capabilities & Expertize:
- Transition Methodology
- Governance Methodology
- Risk and Issue Management
- Project Management
- Operations understanding
Soft Skills:
- Excellent communication and presentation skills
- Strong ability to develop and manage client relationships
- Good team player who is dynamic and result oriented
Specific Competence (Desirable):
Financial and Business Results:
- Cost, C-Sat and productivity targets
- Implementation of transition methodology and e2e ownership till process Stabilization.
- Achievement of project plans
Key Roles and Responsibilities:
Knowledge, Experience and Education:
- Manage in-bound transition activities on all strategic programs
- Initiate and mobilize the transition project teams across service delivery, operations and enabling functions
- Conduct detailed transition planning in accordance with defined service go-live commitments.
- Track and resolve issues, initiating corrective actions as appropriate to manage delays.
- Establish and manage relationships with customer business and project stakeholders.
- Manage expectations across key internal and external stakeholders of the project
- Ensure Transition deliverables are prepared in accordance with the GATE methodology, with high level of quality, timeliness and within budget
- Manage and motivate the transition team for desired levels of performance and deliverable quality
- Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs.
- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution
- Review and manage changes through the transition lifecycle ( Both at process level and SOW)
- Document and share project learning- s for continuous improvements
Essential:
- 10- 15 years of experience post-Graduation
- Extensive experience (10-15 years) in managing multi-functional Solutions, Transitions & change Management with internal and external stakeholders
- Experience in working in large / international companies.
- Excellent communication, people management, stakeholders management and leadership skills
- Ability to ensure service focus across a complex people intensive and functionally-dispersed organization
- Preferred to have understanding of Pharma business and financial issues, including its regulatory environment (life sciences Business Process Outsourcing experience preferred)
- Strong and proactive business results-focus, and proven ability to provide insights that increase productivity
- Degree in business, finance, or economics
Desirable:
- GB Certified & PMP Certified
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