The role adds value to the business by engaging & Collaborate with the front facing organization (Sales and business development team) to create and represent the solution offering to the customer

Engage with Delivery Team's - To stay abreast with the capabilities, maturity and success stories and articulate the same for new deals & responses.

The role will involve working with people who are front ending e.g. BD & Sales. Creating & represent the Transition Solution offering to New Customer's, External breathing on Global market and trends of offshoring/outsourcing in the BPO industry, technology & tools and their impact on underlying business processes and share the happenings with leadership and key leads engaged in new deals.

- Engaging with tech teams to develop technical solutions (New tool implementation impacting business processes). Process Excellence stakeholder's to articulate to articulate the process excellence (Quality & Continuous improvement) capabilities

Specific Competence (Essential):

Strategy/Customer Focus:

- Drive design and implantation of new seam-less processes

- Internal customer satisfaction with quality of services provided during transition period.

Capabilities & Expertize:

- Transition Methodology

- Governance Methodology

- Risk and Issue Management

- Project Management

- Operations understanding

Soft Skills:

- Excellent communication and presentation skills

- Strong ability to develop and manage client relationships

- Good team player who is dynamic and result oriented

Specific Competence (Desirable):

Financial and Business Results:

- Cost, C-Sat and productivity targets

- Implementation of transition methodology and e2e ownership till process Stabilization.

- Achievement of project plans

Key Roles and Responsibilities:

Knowledge, Experience and Education:

- Manage in-bound transition activities on all strategic programs

- Initiate and mobilize the transition project teams across service delivery, operations and enabling functions

- Conduct detailed transition planning in accordance with defined service go-live commitments.

- Track and resolve issues, initiating corrective actions as appropriate to manage delays.

- Establish and manage relationships with customer business and project stakeholders.

- Manage expectations across key internal and external stakeholders of the project

- Ensure Transition deliverables are prepared in accordance with the GATE methodology, with high level of quality, timeliness and within budget

- Manage and motivate the transition team for desired levels of performance and deliverable quality

- Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs.

- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution

- Review and manage changes through the transition lifecycle ( Both at process level and SOW)

- Document and share project learning- s for continuous improvements

Essential:

- 10- 15 years of experience post-Graduation

- Extensive experience (10-15 years) in managing multi-functional Solutions, Transitions & change Management with internal and external stakeholders

- Experience in working in large / international companies.

- Excellent communication, people management, stakeholders management and leadership skills

- Ability to ensure service focus across a complex people intensive and functionally-dispersed organization

- Preferred to have understanding of Pharma business and financial issues, including its regulatory environment (life sciences Business Process Outsourcing experience preferred)

- Strong and proactive business results-focus, and proven ability to provide insights that increase productivity

- Degree in business, finance, or economics

Desirable:

- GB Certified & PMP Certified

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