Genpact - AVP - Order To Cash

Specific competences ( Essential)

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset/solution orientation

- Executive Presence

- Customer Centricity

Key Roles and Responsibilities Knowledge, Experience, Education External & internal contacts

- Align with and partner with customer on Finance OTC transformation projects

- Identify opportunities to provide business impact to customer and deliver beyond commitments through standardization, consolidation, lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Actively engage with customers to understand and address customer pain points and vision

- Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

Essential

- Graduate/Post Graduate in Commerce or CA with 10 years in the F&A domain

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

Desirable

- Involvement in Six Sigma initiatives and projects

- Transitions and Transformation experience

- External: Client Leadership

- Internal: Relationship Managers / Enabling Functions / Global teams