Genpact - AVP - Master Black Belt

Specific competences: ( Essential)

Key Skills:

- Ability to effectively influence & motivate others.

- Excellent communication and executive presence to connect at CXO level

- Program Management skills - leading clusters of individual projects in parallel through wide cross-functional teams

- People Leadership: Ability to coach & mentor people.

- Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

- Deliver oral and written communications that have clarity and impact.

- Demonstrate the ability to facilitate meetings to generate ideas and make key decisions.

- Create a team environment of accountability and commitment for reaching project goals.

Specific competences: (Desirable)

- Process Excellence / ‘Strategic Initiatives’ group / Lean Six Sigma experience

- Product Management experience is a big plus

Key Roles and Responsibilities:

- Communicate continuously with all key stakeholders to create a shared Vision and understanding of the Quality function’s activities

- Manage a team of Black-belts to drive projects.

- Identify and Drive high -impact projects by working closely with stakeholders. Systematically identify, gather, and analyze pertinent information to develop & accomplish project goals (e.g., reduce risk/cost, improve productivity/profitability).

- Apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects.

- Coach & mentor team members and other stakeholders to drive Lean Six Sigma DNA through GB & Lean Projects.

- To monitor and track quality project plan implementation to ensure desired outcomes.

Knowledge, Experience, Education:

Essential:

- Excellent analytical and problem solving skills

- High level of intellectual curiosity about the use of Analytics

- Consultative selling skills and Story-telling ability

- World class Communication and Stakeholder Management

- Project Management skills

- Ability to work in diverse teams and with multiple stakeholders

- Facilitative Leadership skills - Influencing skills, mentoring and coaching - to be able to drive change in the organisation

Desirable:

- Experience in Analytics

- Experience or know how of Lean Six Sigma methodologies

- Exposure to product management

- Exposure to consultative selling

What are the minimum prior qualifications to be an applicant for this role:

- Post Graduation in Quantitative Sciences or MBA

Focus of the Function:

There are areas that this role will focus on in order of importance:

- Product managing the design, development and implementation of relevant quality solutions within chosen service lines

- Creating Transformation roadmaps for key accounts and getting all stakeholders aligned

- Program management of large cluster projects - involving cross-functional teams and multiple project leads (Black / Green Belts) for timely delivery of results

- Effectively drive Operational Excellence culture within the team and program manage the associated change management initiatives