Genpact - AVP - IT Voice Support

Key responsibilities:

- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework

- Filling RFP

- Preparing of HLD /LLD / Project plan

- Understanding of key commercials components of telephony components

- Design of voice infra as per customer need

- Prepare Avaya/Aspect/ Verint /Nice BOM as per the design & Project w r t networks equipment- s

- Coordinate with multiple internal teams & with Customer for all Voice solutions and its implementation

- Handover of the projects to Operations Team with transition Methodology

- Internal voice Infrastructure upgrades

- Strong communication skill and stake holder management