Leadership Hiring at Genpact
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Genpact - AVP - IT Voice Support (10-18 yrs)
Key responsibilities:
- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework
- Filling RFP
- Preparing of HLD /LLD / Project plan
- Understanding of key commercials components of telephony components
- Design of voice infra as per customer need
- Prepare Avaya/Aspect/ Verint /Nice BOM as per the design & Project w r t networks equipment- s
- Coordinate with multiple internal teams & with Customer for all Voice solutions and its implementation
- Handover of the projects to Operations Team with transition Methodology
- Internal voice Infrastructure upgrades
- Strong communication skill and stake holder management
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