Summary of Role / Profile:
Focus of the Function:
Why does this job exist: Help drive company level initiatives cutting across verticals, functions and geographies - focusing on cost / margin optimization, operations excellence that accrue a direct AOI impact to the company.
Specific competences (Essential)
- Consultative mindset and problem solving experience
- Comfortable operating in detail as well as taking a high level view
- High tolerance to ambiguity; fast paced/ high energy; team player, communication skills
- Excellent communication and executive presence to connect at CXO level
- Ability to influence multiple internal stakeholders to leverage diverse teams, practices, technology and services
- Strong Analytical & Interpretation skills; ability to work in an ambiguous environment
- Good understanding of Business Process Management services industry and service offerings
- Ability to assimilate learning from different external and internal interactions to then drive to action
- Strong project management skills, and ability to manage multiple priorities
- Strong change management skills and ability to find senior leader sponsorship
- Strong drive, work ethic, and leadership qualities
- Thought leadership - Ability to develop point of view / frameworks to improve business processes
Key Roles and Responsibilities
- Guide the business teams in implementing various margin improvement initiatives and deliver a direct bottom-line impact
- Identify operations best practices to and help implement them across businesses
- Work with Business leaders to identify bottlenecks and drive the implementation
- Drive operational improvements in critical business/ functional areas
- Closely monitoring the progress of key initiatives identified by the CEO office
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