Genpact - Assistant Vice President - Operations

Specific competences (Essential)

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset/solution orientation

- Strong People Management skills

- Customer Centricity

Specific competences (Desirable):

- Judgement

- Personal effectiveness

Key Roles and Responsibilities:

- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework

- Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Actively engage with customers to understand and address customer pain points

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

- Align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

Knowledge, Experience, Education:

Essential:

- Graduate/Post Graduate in Commerce or CA with 10 years in the PTP domain

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

Desirable:

- Involvement in Six Sigma initiatives and projects

- Transitions experience