Formulating the strategy and setting targets for all the managers.  Lead and schedule weekly and/or monthly team meetings with sales team and leadership.  Work with sales leadership to generate ideas for sales contests and motivational initiatives.  Track sales team metrics and report data to leadership on a regular basis.  Implement performance plans according to company procedure.  Work with marketing to ensure consistent lead generation.  Achieve revenue and profitability goals.  Monitor cost of acquisition and drive efforts of improvement of conversion.  Acquire profitable customers/segments.  Ensure optimization of dialler metrics.  Closely work with training and quality teams to adhere to sales process.  Ensure ethical sales practices across the floor.  Working closely with other departments to ensure all customer queries are resolved within the prescribed turnaround time.  Constantly seeking customer feedback and using it to better the customer experience.  Working closely with the compliance unit to ensure unit is fully compliant at all times.  Needs to have a clear understanding of the internal and regulatory policies.  Ensuring implementation of all Max Bupa policies - In letter and in spirit.  Identifying quality resources who meet the desired benchmarks and hiring them.  Timely goal setting and constant monitoring of the unit's progress and review against their targets.  Provide sufficient coaching and training to employees.  Build a learning organisation implementing best in class call centre practices.  Drive upsell, cross sell and win back initiatives.

Delhi NCR

General Manager - Telesales - Insurance 

General Manager - Telesales - Insurance  ,Job Description for General Manager - Telesales - Insurance  in Confidential in  Delhi NCR for (9-15) years of experience. Apply Now!

Job Description for General Manager - Telesales - Insurance  in Confidential in  Delhi NCR for (9-15) years of experience. Apply Now!