General Manager – Service for Galaxy Toyota – Moti Nagar
- Candidate should have experience of more than 12 yrs, preferably from auto industry
- He/she should have pleasing personality & good communication skills.
- Should be Diploma holder in automobiles
- Age around more than 34 yrs
Job Description :
- Planning, leading, organizing and controlling operations in the service, bodyshop and parts department.
- Manage the service and bodyshop business to maintain an active inventory that is within the financial guidelines as laid down.
- Champion the Customer Satisfaction service standards and attain dealership objectives.
- Contribute to dealership profitability.
- Ensure smooth functioning of service and bodyshop operations.
- To generate check sheets for each inspection area and generate periodic inspection reports.
- Plan and conduct in house training for staff skill enhancement as per their weak areas.
- Ensure lodgment of all claims on account of Warranty – Free Service etc. with manufacturers / others on due date, follow up payments and ensure claims lodged and not rejected.
- Ensure respective service processes are in operation 100% of the time to ensure highest level of customer satisfaction.
Increase profitability by ensuring:-
- Proper store accounting
- Inventory management
- Reduce consumption of sundry consumables
- Energy conservation.
- Device proper credit policy for workshop repaired job and ensure speedy recovery.
- Increase business by constant touch with customers with high level customer satisfaction.
- Lay down system of workshop operations and ensure good housekeeping with better working condition for the employees.
- Lay down targets for each workshop – Workshop Supervisors/bodyshop personnel – Line Managers etc. with maximum utilization of infrastructure facilities.
- Have a motivated dedicated team for the workshop and bodyshop and lay down parameters for the incentives schemes based on efficiency and productivity.
- Device new schemes / methods for increasing the volume of business viz. Quick repairs schemes, Break down repairs, Pick up facilities etc.
Please send your resume to email@example.com OR firstname.lastname@example.org