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Managing Director at Vertex Corporate Services
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General Manager - IT Service Delivery Excellence & Balanced Scorecard (12-16 yrs)
Position : GM-IT Service Delivery Excellence & Balanced Scorecard (Leading MNC IT Company)
Role :
- Create, roll out and manage balanced scorecard for the entire organization
- Conduct standardization and process assessments for various Business Units to identify improvement roadmap and transition plans
- Define, deploy and improve IT and Business Processes
- Manage Internal Quality Audits
- Design, Develop & Manage various surveys related to Global Delivery and Customer Satisfaction
- This position reports into the Quality Assurance Head
Requirements :
- 12-16 yrs of experience in Service Delivery Excellence/ Balanced Scorecard Implementation/ PMO in an IT Company
- Prior experience of implementing Balanced Scorecard
- Prior experience of handling PMO function
- Experience in Program Management
- Good Leadership Skills
- High degree of Collaboration and Stakeholder Management skills
- Good Communication skills
Location : Pune
This position is with a Client which is a Leading MNC IT Company
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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