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Senior Consultant at Mirus Solutions
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General Manager - Insurance Operations - BPO (14-18 yrs)
The person is expected to manage the delivery & operations for domestic Insurance vertical, leading all the interactions with the client. Good understanding of P&L is must.
Key Responsibilities:
- Managing delivery of the Insurance vertical
- Delivery Metrics and contractual SLA management
- Day to day Client management
- Lead all client and internal calls for the process, single point of contact
- Direct Workflow, Training and other shared services for optimum functioning of account
Single point of contact for all financial decisions regarding the account
- Manage attrition and career planning of all employees within span of control
- Grow account strategically to increase top line for the organization
- Manage and improve profitability of the account
- Ensures continuous improvement in service delivery through Process Improvement Initiatives
Requirements:
- Min 14 years of experience in a BPO or contact center
- Knowledge of leading delivery with Voice business services
- Ability to manage client expectations
- Strong financial management acumen. Understanding of P&L
- Strong understanding of contracts and key BPO dynamics governing them
- Strong customer service orientation and client management skills
- Strong people manager
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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