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Senior Consultant at SearchBourne Consulting Pvt Ltd
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General Manager - HR - Transformation/Quality/Automation/Analytics - BPO (10-20 yrs)
Designation- General Manager- HR (Transformation, Quality, Automation and Analytics)
Key Accountabilities:
- Drive improvement initiatives (Process Improvement / Transformation / Automation / Predictive Analytics etc.) to attain process excellence.
- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the Human Resources.
- Ability to engage with large Global team and imbibe the approach of quality to them Directly responsible for Quality Assurance in Shared Services Key Areas to focus
- Talent Acquisition: Ability to program manage large project involving over 15,000 plus hires in a year and enable process standardization, Digital Adoption.
- Retention : Constantly support the BU HR leaders with Analytics and suggestions and program development to enable retention in a sustainable manner
- To create and enable quality framework for all the Centers of Excellence to help create and run projects for Global HR Teams and enable closure
Job Responsibilities:
- Drive Six-Sigma and Lean projects
- Drive QMS within the HR Team.
- Contribute and present in client/customer reviews/meetings
- Adhere to compliance to quality standards
- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)
- Initiate best practice sharing across the team
- Drive people development by aligning to the quality DNA program
- Drive culture of data-based decision making
Candidate Background:
- Graduation in BE and Post graduate from a Premiere B School with atleast 10 + years of industry experience and has managed the employee base of 15,000 and above. C
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