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08/10 Anish Handa
Managing Partner at Dimensions HRD Consultants

Views:1872 Applications:106 Rec. Actions:Recruiter Actions:12

General Manager - Digitization - BFSI (6-12 yrs)

Mumbai Job Code: 168742

The role is based with a reputed Life Insurance company in Mumbai.

Job description of Digitization team

- Create & implement Mobility & Web based applications for Internal employees & Agent Advisors spanning Pre-sales, Selling process & Servicing requirements.

Key Responsibilities:

- Conceptualize the requirement

- Business Requirement documentation for all the modules

- Coordinate screen designs with design agency, IT vendor

- Coordinate development with internal IT team

- Create User acceptance/business test beds for mobility and web applications

- User acceptance testing (UAT) for the modules

- Collate Feedback from sales team on the field

- Analysis of usage reports

Day to day activities of the DT:

- Interact with IT team and IT vendor to work on day to day issues on the ground

- Analyse data from call logging system to list the field level issues and ensure that the tickets are closed within the defined TAT by laisoning with the IT team

- Understanding the current physical process & design the digital process to achieve the business vectors

Detail the business requirement specifications& User Acceptance testing for all the modules

- Customer prospecting

- Recruitment

- Lead management system

- Digital knowledge library

- Content Management module

- Online sales processing

- Dashboard for frontline & Agent Advisors

- Any other

Interact with various stakeholders:

- IT team & Vendor: Development, UAT, Enhancements, Integration, Support at ground level, User queries, etc

- HO/ Sales team: Implementation & feedback

Analyse data shared by marketing/BIU teams on a daily basis and publish reports.

Harveen Kapur

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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