Role & Responsibilities :  - Lead inbound and outbound call center functions to deliver sales and service propositions which align with business strategies, achieving customer satisfaction and financial objectives.   - Ensure the delivery of effective and qualitative response to customers (voice and non-voice). Setting high standards of service by making the most effective and efficient use of call-center staff and technology resources  - Work with outsourced call center managers to clearly define their responsibilities and develop key performance indicators/goals to ensure effective and efficient operation of the call center  - Develop short and long-term plans for the call center delivering direction, process improvement, human resource capability and organization support  - Analyzing performance, highlighting problem areas and identifying improvement actions  - Driving improvement projects to improve performance against targets  - Develop, manage and report on functional budgets  - Actively collate and analyze Customer Feedback - work with the respective Business units to address issues raised  - Undertake regular one to one meeting, team meetings, training and counseling / coaching sessions for all direct reports, conducting regular performance appraisals  - Actively supporting company policy and best practice in the area of security, with particular emphasis of protection of sensitive customer information  Skills, Knowledge & Qualifications :  - Graduate/Post Graduate with Proven call center management experience, including a clear understanding of call center and CRM packages and technology  - Developed skills in planning and organizing large service delivery functions  - Managing external vendors will be an added advantage  - Financial management, including budget creation and management  - At least 6-8 years experience in customer service management with at least two years in managerial level and above, coupled with a relevant secondary business qualification  - Candidates with Insurance background are preferred.  While applying please do mention your current compensation.

Bangalore

General Manager - Contact Centre - Life Insurance Domain 

General Manager - Contact Centre - Life Insurance Domain  ,Job Description for General Manager - Contact Centre - Life Insurance Domain  in HumanKonnect Consultancy in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for General Manager - Contact Centre - Life Insurance Domain  in HumanKonnect Consultancy in  Bangalore for (7-12) years of experience. Apply Now!