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20/04 Sakshi
Consultant at Signature Staff

Views:6270 Applications:92 Rec. Actions:Recruiter Actions:2

Functional Consultant - Salesforce (4-7 yrs)

Delhi/NCR/Bangalore/Gurgaon Job Code: 442984

Excellent opportunity for salesforce.com (SFDC) Functional Consultant-

Location- Gurgaon, Bangalore

Principal Duties And Responsibilities:

- Develop business requirements, solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

- Provide probable solution options for customer service sales processes and functional architecture and act as an SME for full scale CRM implementation

- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them

Qualifications:

- Bachelor's degree in related field or equivalent experience. MBA is preferred

- CRM functional certifications in SFDC - Sales, Service (good to have in additional CRMs)

Experience:

- CRM Business Analyst with 4-7 years of experience in CRM solution/design/implementation (4+ CRM implementations of decent size)

- Extensive experience of hands-on roles in implementing CRM, specifically in the areas of solution or functional design, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment across multi-dimensional team

Key Competencies and Skills:

- In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST and need to be SFDC certified

- Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega

- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

- Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems

- Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution

- Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques

- Full lifecycle experience from: solution definition, solution architecture definition to design

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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