Functional Consultant/IT Business Analyst - SaaS

We have an urgent opening for the position of Functional consultant/ IT business analyst.

Position- Functional consultant/ IT business analyst

Shift Timing 5:30 PM - 2:30 AM

Location Gurgaon, Haryana, India

Responsibilities

- Take the ownership of product training for customers and in-house stakeholders

- Must be able to prepare the product training related artifacts

- Document product enhancements requirements and participates in requirements management processes

- Understands the business processes and is able to document new business process designs

- Ensure that sales calls are supported by active engagement with customers.

- Should be able to provide pre sales support and product solution

- Should be able to gather market leads in the higher education sector and translate them into product requirements

- Should be able to perform competitor analysis and document strategies and plan for effective sales pitching

- Product gap analysis documents based on new requirements wrt. existing product features

- Guide and mentor the teams

- Drives the CSAT surveys with customers

- Participates in QA related activities and ensure the top notch product quality before it is released to customers

- Respond to RFIs and RFPs and prepare functional and financial proposals

Required Skills & Experience

- 6+ years of business analyst or functional consultant roles in a SaaS based product

- Candidate should have at 2 years of experience working as functional consultant in higher education domain

- 3 years of experience in understand and worked on Scrum or other agile methodologies

- AT least 2 years of experience in Managing small and medium sized projects as a project manager

- Must understand basic pricing models and should be able to design new product pricing structures

- Experience in preparing and presenting reports to the management

- Must be able to see a big picture along with understanding technological and architectural barriers and enablers

- Change management and Stakeholder management must be a strength

- Should be able to guide the design teams for designing new requirements and workflows