Functional Consultant - HR Service Delivery

Job Role :

- Process assessments (Due diligence), Process Mapping, solution design, RFP/RFI responses,Migrations, project management, risk assessment and mitigation, client management and Deliverables, Including IT, People, Technology, Service delivery,Internal Controls, Process evaluation and Consulting.

- Designing the approach as per the client/process requirement for HR Service Delivery.

- Managing People, Process and Performance to Ensuring that all process and procedures are continually reviewed, improved and changes communicated for effective implementation.

- Managing multiple teams onsite and offshore.

- Establishing and providing metrics on HR services, including Customer Satisfaction, Volume metrics, turnaround time,quality etc.

- Supporting Sales,Presales for the domain, Coordinating and analyzing the bid management process,RFPs / RFIs as per the desired / targeted project/opportunities and Strategy.

- Understanding of System Capabilities and Application platforms. Knowledge of benefits business, including products and services,operations, and delivery.

- Capable of initiating new processes, participatein new process transitions in coordination with the Clients and internalstakeholders.

CTQs :

- 7-10 years of experience

- Experience of managing large customers

- Should have experience in at least implementing 2-3 ERP/SAP/HRMS database related projects (functional expertise)

- Shouldbe able to interpret requirement from customer to an executable product

- Shouldbe able to drive projects related to change management

- Exposure of handling P&L accounts. Should understand revenue/productivity numbers

Technical expertise :

- Shouldbe able to work on MS Visio

- Should be able to work on Presentations - High level PPTs to be presented to CXOs

- Good expertise on Excel - Advanced formulas etc.

- Exposureon data crunching, dashboard reporting, analytics and automation of manualreports