Fullerton India - Manager/Senior Manager - IT Infra Management

Role : Manager/Senior Manager - IT Infra Management

This role is primarily responsible for :

Enterprise IT Infra Management :

- Data Center Mgmt and Ops

- Server Provisioning

- Active Directory Services

- Windows & Linux Server Support

- Messaging & Collaboration (Qmail, Exchange, Antispam, BB, Mobile mail)

- Virtualization - Citrix; VMWare ; HyperV

- DNS

- AV/EPO

- Enterprise Licensing

- Database

- Internet Domain renewals

- Fullerton India website infra mgmt

Project Management :

- Design & Deployment

- New Technology setups

- Technology Upgrade & Refresh

- Catering to Digital Initiatives

People / Stake holder Management :

- Team Management (Off Role staff)

- FICC LT

- Infra face-off to the App team

- Spoc for Microsoft engagement

- Face-off to Audit

- Face-off to the Digital team

Cost & Financial management (with regards to the above) :

- Budgeting

- Invoicing

- AMC & Renewals

Key Performance Indicators :

- Deliver Financial Outcomes and cost control - Optimize Technology Costs through Effective Cost Management/Control

- 25 % Reduction on Hardware & 15 % Reduction on Software requirements in Projects undertaken.

- Collaborate with centralised procurement team to achieve savings in related IT Procurement

- Day to day service operations (such as server, backup, incident, problem, change, capacity and business continuity and disaster recovery management.) with data-center best practices and standards linked to ITIL

- Implement effective infra solutions to support new business initiatives

- Ensure 99.5 % uptimes for all system in purview - Email/Messaging (Exchange, Qmail), Directory Services, Citrix Xen App, AV/EPO, DNS, Internet DNS, Blackberry, Antispam.

- Provide assistance to business solutions team to deliver new business initiatives

- To ensure the IT Data Center operations on a very high standard and ensuring 100% availability, reliability and maintainability

- Cater to both Digital & Non-Digital projects

- Create an environment that provides staff with clarity and direction in their roles and enable them to perform to the best of their abilities.

- Control overall Attrition

- Efficient tracking of budgets/payments.

- Achieve Technology architecture that is scalable, Ensure ability to monitor performance and ensure that regular MIS reporting in done by the vendor.

- Design, recommend and escalate (If not implemented) all the necessary monitoring parameters