This an excellent opportunity for an individual who thrive in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company's ability to deliver world class fraud detection and customer centric solutions to its customers.-

As part of the Fraud team, you will be responsible for managing fraud risk policies, developing and maintaining process standards and performing simple to moderate activities with the objective of reducing fraud related losses while balancing customer impact. You would have the responsibility for managing the queuing and recovery/claims process for both credit and debit card portfolio.

You will report to the Manager in Mumbai and develop strategy for function and position the team for future success. You would work directly with the Fraud Operations team in the identification and solution set recommendation for customer issues, fraud trends, and other items impacting the customer experience as it relates to point of sale. The successful candidate will excel at creative thinking and problem solving, be self-motivated, confident and ready to work in a fast-paced energetic environment

Key Activities

- Create management reports and interpret data.

- Review MIS to understand trends and potential portfolio / process issues.

- Collect and clean data for analytical processes. Conduct analysis to determine root causes of trends and issues.

- Conduct moderate to complex analysis for the purpose of creating/auditing/validating fraud strategies.

- Identify key risk indicators and metrics, develop key metrics, enhance reporting, and identify new areas of analytic focus to better capture fraud.

- Expected to make recommendations for program, process, customer experience, profit improvement.

- Expected to consistently produce and present results that are accurate and on-time.

- Ability to work collaboratively with cross-functional partners to understand and address key business challenges

- Providing clear/concise oral and written communication across various functions and levels, inclusive of Operations, IT, and Risk Management

The work schedule is Monday - Thursday, 1 PM - 10 PM IST and Friday, 10 AM - 7 PM IST

- Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics or equivalent work/training is required; advanced degree is preferred.

- 2+ years of related analytical experience.

- Strong analytical, technical and statistical skills.- Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.

- Basic to intermediate level of SAS programming experience (PC, UNIX or mainframe).

- Intermediate to advanced Microsoft Office skills, especially in Excel, PowerPoint, and Access

- Must be a team player; Excellent relationship management skills

- Ability to achieve tight timelines on complex deliverables.

- Strong communication and interpersonal skills with ability to interact with individuals across departments / functions

- Ability to work independently - self motivated and initiative driven

Technical Skills : SAS/SQL, UNIX, Teradata

Domain in order of preference :

- Financial / Credit & Debit Card

- Financial / Non Credit & Debit card

- FMCG / Pharma / Insurance

Company worked with in order of preference :

- Amex, Citi, HSBC, Barclays

- Domestic banks: ICICI, HDFC, AXIS

- Consultants: Fractal, Mu Sigma, TCS

Any other :



- Strategy and Analytics Experience is a must in following areas in order of preference: (Modelling and Scorecards development is a clear decline)

- Point of Sale Fraud Strategy

- Consumer Credit Risk Analysis (Acquisition, portfolio management, authorizations etc)

- Marketing Analytics

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