Franklin Templeton Investments is a leading global investment management organization due to the efforts of our greatest assets - our employees. We have over 9,000 employees working in 60 offices around the world, servicing investment solutions for our clients in more than 150 countries. We believe in our corporate values of putting clients first, building relationships, achieving quality results, and working with integrity. Our people are dedicated to delivering strong results and exceptional service to clients, team members and business partners.

For more than 65 years, our success has been a direct result of the talent, skills and persistence of our people. We’re currently looking for qualified candidates to join our team.

JOB SUMMARY:

The Business Analyst in conjunction with business/technical partners and a project team assists in business process analysis and executes the gathering, elicitation and documentation of business requirements for small projects and production support. This may also include the documentation of a business case, existing business process flows and testing scenarios. The documentation of these requirements is used by business and technology to understand the business problem.

Once approved by the business, the Business Analyst works closely with technical staff and their application development team and with Testing Services by ensuring the business requirements are understood. A Business Analyst works alone or with a small assigned team. They may also participate in integration testing and user acceptance testing to ensure the agreed upon solution matches the business requirements. They work under close supervision with their Manager, the project manager running the project or production support team.

JOB DUTIES/RESPONSIBILITIES:

Requirements Planning:

- Collects and documents accurate project requirements

- Consults with users in examining business processes

- Works to identify and clarify requirements using basic conceptual and logical process/data modeling tools and techniques.

- Assists in requirements gathering using a variety of basic techniques

- Assists in writing project documents (e.g., charter, business cases, requirements, test case and cost benefits).

- Develops requirements plans and schedules

- Creates and executes application test cases and validates against expected results.

- Maintains the development and implementation of change plans.

Process Reengineering:

- Analyzes stakeholder needs, identifies gaps, and defines capabilities for an acceptable solution to the business problem.

- Participates in workflow analysis and business process analysis to identify and clarify requirements.

- Participate in current-future state identification and contributes to the redesign.

Business Case Development:

- Works with subject matter experts in gathering information needed to develop business cases.

- Identifies measurable business value.

- Assists project manager in gathering metrics for project goals and completing cost benefit analysis.

- Assists in developing business benefits realization measures for business cases.

- Conducts business process and workflow analysis.

Implementation Support:

- Coordinates implementation of changes to existing workflows or applications

- Documents workflows and participates in walkthroughs

- Reviews and/or prepares test plans, test cases and scripts for a small-medium sized projects

- Performs user acceptance testing and helps with triage and clarification of issues uncovered in user acceptance testing for the application development teams

Production Support:

- Provides business support and service by researching user’s issues

- Works with the various technology teams to address business and technical issues

- Participates in user group or technical meetings to identify and address on-going needs

Miscellaneous:

- Performs miscellaneous administrative duties as necessary

REQUIREMENTS:

EDUCATION AND EXPERIENCE

- Bachelor’s degree

- Total experience of minimum 4 years

- With 2 to 4 years’ experience as a SME, business/technical resource involving analysis on small/medium level projects, initiatives or production support efforts.

- Basic experience with application and user testing process

- Basic experience utilizing MS Office (e.g., Word, PowerPoint, Excel, Access & Project)

LICENSES AND CERTIFICATIONS

- Business Analyst certification preferred

ADDITIONAL DESIRABLE QUALIFICATIONS

- Mutual Fund/Financial Services Experience

KNOWLEDGE, SKILLS, AND ABILITIES

- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates

- Attention to details

- Ability to interact with senior management on a regular basis

- Ability to work independently or with minimal supervision

- Analytical, problem solving and decision making skills

- Knowledge of functional business systems and/or call center functionalities preferred.

- Familiarity with a system development lifecycle methodology

- Basic knowledge of business process modeling methodologies (i.e. lean, Six Sigma).

- Knowledge of business metrics

PROBLEM SOLVING AND DECISION MAKING

- Work is performed without direction; participates in determining objectives of assignment; plans, schedules and arranges own activities in accomplishing objectives; work is reviewed for adequacy in meeting objectives

- Solves routine problems of moderate scope and complexity, following established policies and procedures

PHYSICAL REQUIREMENTS:

- Ability to sit in one place for extended periods of time

- Ability to hear and speak to employees and outside business associates on the phone and in person

- Requires moderate right and left hand coordination for use of the personal computer

- Ability to interpret the letters and numbers on a personal computer screen and on memos, reports, and other documents

TRAVEL REQUIREMENTS

- May be required to travel to and from FTI offices

If yes, we would love to hear from you. Please send me a copy of your updated resume and I will schedule sometime for you to connect with the Hiring Manager.

If you would like me to circle back with you at a future date, please let me know. We value your referrals; please don’t hesitate to share my information with any of your friends/colleagues who may be looking. I'd love to get their resume

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results. For a listing of total rewards in your region, visit our Locations page for more details.

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