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HR at New Era India
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FMCG Organisation - Shared Services Centre (9-14 yrs)
Urgent Opening in World top FMCG Organization - Shared Services Center - Bangalore - Channel and Service Enhancement
- Person should be full time MBA
UG - B-Tech can be considered
- Candidate salary should be minimum - 30 lacs
Position Based out: Bangalore
Job Responsibilities:
- Responsible for all channel improvement projects, this includes rollout of web chat and telephony integration
- Customer support, customer service
- Develops the approach for new channels such as video based service interactions and works with the vendor to define the service model.
- Owns the development of social collaboration, enhancing this from merely a question based discussion into something whereby status reporting and logging of issues can occur through this channel
- Owns project budgets in relation to service enhancements
Prashant
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