Senior Manager (Customer Experience Process Excellence)  About Flipkart :  Flipkart is India's largest eCommerce player with a valuation of over US $11 billion and sales of US $3 billion. Globally, it is among the top 5 most valued privately-funded technology-driven company (after Xiaomi, Uber and Airbnb).  Our goal is to re-invent how people shop and buy digitally. Flipkart is known for its path-breaking services such as Cash on Delivery, and a 30-day replacement policy. Flipkart is the only online player offering services like In-a-Day Guarantee (50 cities) and Same-Day-Guarantee (13 cities) at scale. Flipkart's mobile app is one of the most downloaded and used app in the country.  Launched in October 2007, Flipkart has become the preferred online marketplace for leading Indian and international brands offering over 20 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle.  Flipkart, currently 33,000 people strong, has 30 million registered users clocking over 10 million daily visits. Flipkart's technology has enabled it to deliver 8 million shipments per month - and this number's only growing.  Position : Customer Experience Process Excellence  Location : Bangalore  Role Summary : Drive Process Excellence initiatives across Flipkart that impact Customer Experience   Job Description :  - Drive and Lead Process Excellence team/ projects   - Design Processes which are Customer Centric, Scalable and aligned to Business Strategy  - Analyze data, existing processes and collate feedback to identify Customer Experience improvement.   - Acts as a liaison between various stakeholders of Customer Experience function AND multiple LOB- s/ partners in the Eco System  - Interact with Product Teams to implement enhancements  - Create BRDs, SOPs, etc.  - Ensure Process Compliance/ adherence  - Measure the success/failure of the process through rigorous monitoring of the customer facing dashboards/metrics and monitor the team performance.   - Effective Communication: Ability to communicate with internal and external teams and convert into actionable items on both transactional and non-transactional aspects of business term, scalable processes  - Create periodic reports/ dashboards for CXO use  - Should be able to manage multiple projects with tight timelines  - Team Management   - Act as a subject matter expert  - Provide Coaching/ Training  - Motivate team and periodic review/ appraisals  Desired skills and experience :  - Passionate about changing the Customer Experience  - 5 - 10 years of experience, with minimum 2 years at a leadership position driving of leading Process Excellence initiatives in e-commerce/ service industry  - Six Sigma Master Black Belt/Green Belt  - PMP and Consulting Experience preferred  - Can drive change and work cross-functionally - Multi-tasking, Prioritization  - MBA/ Engineers from Tier I college  Harsha K P  Talent Acquisition Team flipkart.com

Bangalore

Flipkart - Sr Manager - Customer Experience - Process Excellence - IIM/IIT/FMS/ISB 

Flipkart - Sr Manager - Customer Experience - Process Excellence - IIM/IIT/FMS/ISB  ,Job Description for Flipkart - Sr Manager - Customer Experience - Process Excellence - IIM/IIT/FMS/ISB  in Flipkart in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for Flipkart - Sr Manager - Customer Experience - Process Excellence - IIM/IIT/FMS/ISB  in Flipkart in  Bangalore for (5-10) years of experience. Apply Now!