Flipkart - Senior Manager - Warehouse Operations

Who We Are:

Flipkart was given wings in the year 2007 by two IIT alumni, Sachin and Binny Bansal. In what has been a stupendous six year journey so far, today we stand tall as India's largest ecommerce marketplace, with the highest sales of consumer electronic products and books, surpassing large offline chains in these categories. With more than a million visitors every day, and a registered user base of 10 million we are one among the top 10 websites in India today.

Our focus has always been on making online shopping a delightful experience for customers - and that will always be our core purpose. With rapid growth in internet adoption and mobility, e-commerce is poised to grow manifold, and Flipkart is strongly positioned to leverage this opportunity. Patronage from investors has been encouraging ever since Flipkart was born and recently Flipkart rose over Rs. 6000 crores in funding, reposing investors- faith in us. We aimed to hit USD 1 billion in GMV by 2015, but reached that goal early 2014! Our vision is to be $20 billion Company by 2020.

Yes, we have great plans for the future, but we have come this far in a short span of 6 years, largely because we have stayed focused on hiring and retaining the best talent and offering our employees great opportunities for learning, skill development and growth.

Flipkart's vision is to be the most preferred destination for ALL shoppers in India

Job Title: Sr. Manager - Operations

A high energy, passionate individual who will drive breakthrough processes and continuous improvement initiatives while building multiple facilities and ensuring an effective process excellence culture for Company

Roles and Responsibilities:

- Lead South zone Return centers (multiple facilities, team size 200-350 )

- Will be expected to travel atleast one week in month

- Delivering Business Impact by driving business processes, solving problems, and driving positive change within the organization.

- Apply Lean, Six Sigma tools/functional knowledge to improve process capability and eliminate defects.

- Responsible for the overall TAT adherence, quality and internal as well as customer experience of both Inbound & Outbound operations.

- Accountable for Inventory across facilities & maintaining 99.95% stock accuracy

- Work closely with cross functional team like Logistics, liquidation & supplier return understand projections and plan operational capacity accordingly

- Work closely with Process & training team to implement new developments both at system and process level

- Set metric for entire operations to measure performance & provide feedback on performance for each department.

- Develop and maintain strong handshake processes across supply chain to ensure smooth reconciliation and integrity of material

- Demonstrate leadership abilities with business units using appropriate influencing and consensus building skills to manage expectations and cultivate relationships.

- Brainstorms on ideas and processes to maximize productivity of return center operations.

- Should be able to work independently with ability to take quick as well as rational decision to be inline with rapid growing business

- Cost center maintenance

Expertise:

- Minimum 6 years of experience with demonstrated hands on expertise in supply chain and warehouse operations.

- A self-starter with a high degree of commitment and diligence to drive operations creating synergies developing an efficient operational system

- Ability to handle large volumes and to cope with a fast evolving business environment.

- MBA degree from Tier 1 or 2 colleges, engineering background preferred.