Flipkart - Senior Manager - Quality

Senior Manager- Quality

Who We Are :

Flipkart is India's largest e-commerce platform offering over 15 million products across 70+ categories and currently operates with 12,000 employees.

Flipkart's vision is to be the most preferred destination for shoppers in India.

Position : Manager - Senior Manager Quality

Location : Bangalore

Job Description :

- Understand the relationships between operational effectiveness, process effectiveness and customer satisfaction

- Manage the process life cycle and continuous improvement initiatives

- Identify opportunities for process innovation

- Remove technical and cultural barriers to process-focused management

- Develop overall project plans for cross-organizational projects, consistent with specific project objectives as defined by project owner and key stakeholders

- Direct all phases of projects or subsystems of major projects from inception through completion

Key Responsibilities :

- Financial - Focus on defining process quality norms which reduces customer defects

- Non Financial Building relationship with all teams for effective implementation of quality norms

- Identify opportunities for Business Process Re-engineering

- In line with supply chain practices

- Provide inputs on the basis of proposed process for relevant functions

- Plan and implement proposed changes

- Responsible for improving overall delivery &performance through process efficiencies

- Review and validate data, build and validate models, run scenarios, and present and defend findings

- Turn around analysis in short timespans

- Ability to deliver in unstructured environments

- Cross-functional interaction with Operations, Demand and Technology team to scope out the short term and long term plan

- Ability to summarize findings and present to senior audience.

- Ability to work with multiple stakeholders across teams

Requisite Skills :

- Sound knowledge on FMEA, RCA and Mistake Proofing

- Strong in supplier quality

- Understanding of CAPA

- Certifications in ISO standards with experience of implementation and managing ISO audits across Organisation

- Knowledge on quality tools

- Lean and Six Sigma BB - Certification with hands on experience on continuous improvement projects

- Problem solving skills

- Comfort in working in unstructured environments and fast timelines

- Program Management & People management

- Excellent verbal and written communications skills

- Thorough knowledge of Word, Excel and PowerPoint.

Expertise :

- Graduate/Post Graduate from Tier I / II schools

- 9-15 years Process design and re-engineering related

- Strong people management and cross functional leadership experience