Who We Are

Flipkart was given wings in the year 2007 by two IIT alumni, Sachin and Binny Bansal. In what has been a stupendous six year journey so far, today we stand tall as India’s largest ecommerce marketplace, with the highest sales of consumer electronic products and books, surpassing large offline chains in these categories. With more than a million visitors every day, and a registered user base of 10 million we are one among the top 10 websites in India today.

Our focus has always been on making online shopping a delightful experience for customers – and that will always be our core purpose. With rapid growth in internet adoption and mobility, e-commerce is poised to grow manifold, and Flipkart is strongly positioned to leverage this opportunity. Patronage from investors has been encouraging ever since Flipkart was born and recently Flipkart rose over Rs. 6000 crores in funding, reposing investors’ faith in us. We aimed to hit USD 1 billion in GMV by 2015, but reached that goal early 2014! Our vision is to be $20 billion Company by 2020.

Yes, we have great plans for the future, but we have come this far in a short span of 6 years, largely because we have stayed focused on hiring and retaining the best talent and offering our employees great opportunities for learning, skill development and growth.

Flipkart’s vision is to be the most preferred destination for ALL shoppers in India

Position: Director of Operational Development for Last Mile

Location: Bangalore, India

Position Background:

The Director of Operational Development for Last Mile is responsible for inculcating a culture of continuous improvements in the Stations and Hubs operations at Flipkart. As a key part of the leadership team at Flipkart, the incumbent shall develop continuous improvement strategy for the function supporting expansion, standardization and cost reduction initiatives for the company. Provide leadership to the team and lead projects and programs to meet stakeholders’ expectations.

Roles and Responsibilities:

- Value Delivery: Works with the senior management, design and operations team in delivering continuous value in various aspects - cost, lead time reduction, quality, throughput etc. Works with various stakeholders in identifying process improvement opportunities, prioritize them and ensure value is delivered

- Lead and/or manage projects and programs and meet the expectations of stakeholders.

- Manage capital budget of about US$ 10 Million per annum.

- Continuously benchmark best practices in Station and Hub operations function, evaluate them in context of Flipkart and drive the necessary changes for them to be implemented.

- Design and champion new processes which support Flipkart strategy and launch of customer centric services for Flipkart

- Drive standardization initiatives for processes and defines the blueprint of the processes.

- Develop People: Work with Operations, Design Teams and Technology and ability to identify waste and implement continuous improvements

- Be the cultural change agent driving fact based decision making and waste identification and addressing throughout the organization

- Coaching, Mentoring and Developing talent

- Rolling out the process changes throughout the Operations function.

Core competencies:

Looking for people Only from Express Industry/Logistics Industry

- Leadership: Strategic and a though leader. Is able to influence both internal and external teams to deliver on strategic and growth projects

- Proven expertise with 5-10 years’ experience in Lean and/or Six Sigma (Black Belt) - ideally experience in both

- Working in a world-class organization and experience in building an organization in a start-up company

- Fluent in all things Lean: Lean Principles, Lean Leadership, Lean Tools, Kaizen and Hoshin-Kanri (Deployment Planning)

- Experience and expertise in Value Stream Mapping with the ability to lead the process

- Experience and expertise in leading A3 processes; knowledge or formats and procedures

- Green or Brown Field Start up experience (must be comfortable dealing with ambiguity, creating structure and working in an fast-paced ever changing environment

- 5-10 years leadership experience

- PMP Certification is preferred

Desired Skills and Experience:

- Strong organization, problem solving and communication skills as well as team leadership skills are necessary. Proactive, critical thinking and follow up organization skills are necessary. The ideal candidate will have the ability to multi task and interact with internal and external customers.

- Accuracy, timeliness and quality of designs, proposals, documentation, project implementations and Reporting Design reviews and design standardization.

Educational Qualification:

- Engineering Graduate preferably with an MBA with 10+ years’ experience in a Planning and Engineering/ Operation Development role in Logistics or related industry

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