Who We Are:  Flipkart was given wings in the year 2007 by two IIT alumni, Sachin Bansal and Binny Bansal. In what has been a stupendous seven year journey so far, today we stand tall as India’s largest ecommerce marketplace, with the highest sales of consumer electronic products and books, surpassing large offline chains in these categories. With more than a million visitors every day, and a registered user base of 10 million we are one among the top 10 websites in India today.   Our focus has always been on making online shopping a delightful experience for customers – and that will always be our core purpose. With rapid growth in internet adoption and mobility, e-commerce is poised to grow manifold, and Flipkart is strongly positioned to leverage this opportunity. Patronage from investors has been encouraging ever since Flipkart was born and recently Flipkart raised over Rs. 2000 crores in funding, reposing investors faith in us. We aim to hit USD 1 billion in GMV by 2015 – we are more than halfway there already! Our vision is to be $20 billion Company by 2020.   Yes, we have great plans for the future, but we have come this far in a short span of 7 years, largely because we have stayed focused on hiring and retaining the best talent and offering our employees great opportunities for learning, skill development and growth.   What We Do:  Flipkart’s vision is to be the most preferred destination for ALL shoppers in India   Website: www.flipkart.com  Location: Bangalore  Your Part:  You will be the custodian of Customer in Flipkart. The role is to lead a high performance team to:  - Listen to the customer well. Develop, Deploy, Analyse Solicited/Unsolicited, Structured/Unstructured customer data / metrics to identify current problems for customers  - Create clear RoI based improvement plans  - Drive solutions where you own the experience  - Partner with teams across Flipkart to drive change to eliminate these problems in a structured / scalable manner  - Be a Policy filter for ensuring world class customer experience  Key competencies / attitude required:   - Ability to create & lead a team of high performing problem solvers  - Strong Customer orientation  - High degree of structuring / influencing skills   - Experiential knowledge of what is best in class in terms of VoC strategy, processes, technology  - Strong problem solving ability  - Ability to create strong RoI backed improvement themes from VoC stream  - Ability to partner with senior people to drive change  Experience: 8 to 12 Years of Experience in VoC / Customer Advocacy / Analytics / Retail / CPG Consulting / Loyalty. This experience should have been gained in top eCommerce / retail / retail focused consulting / Other consumer facing businesses  Education: MBA from Premier Indian / Global BSchools  Experience: 8 to 12 Years of Experience in vendor management in Customer service.

Bangalore

Flipkart - Associate Director - Voice Of Customer - CS 

Flipkart - Associate Director - Voice Of Customer - CS  ,Job Description for Flipkart - Associate Director - Voice Of Customer - CS  in Flipkart.com in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Flipkart - Associate Director - Voice Of Customer - CS  in Flipkart.com in  Bangalore for (8-12) years of experience. Apply Now!