Who We Are   Flipkart was given wings in the year 2007 by two IIT alumni, Sachin Bansal and Binny Bansal. In what has been a stupendous six year journey so far, today we stand tall as India’s largest ecommerce marketplace, with the highest sales of consumer electronic products and books, surpassing large offline chains in these categories. With more than a million visitors every day, and a registered user base of 10 million we are one among the top 10 websites in India today.   Our focus has always been on making online shopping a delightful experience for customers – and that will always be our core purpose. With rapid growth in internet adoption and mobility, e - commerce is poised to grow manifold, and Flipkart is strongly positioned to leverage this opportunity. Patronage from investors has been encouraging ever since Flipkart was born and recently Flipkart raised over Rs. 2000 crores in funding, reposing investors faith in us. We aim to hit USD 1 billion in GMV by 2015 – we are more than halfway there already! Our vision is to be $20 billion Company by 2020.   Yes, we have great plans for the future, but we have come this far in a short span of 6 years, largely because we have stayed focused on hiring and retaining the best talent and offering our employees great opportunities for learning, skill development and growth.   What We Do   Flipkart’s vision is to be the most preferred destination for ALL shoppers in India   Website – www.flipkart.com   Position : Senior Manager /Associate Director - Training and Development  Your Part:  - Minimum 2 years of experience as Sr. Manager and above in managing training and development function for the large organization.  - Training head will lead the Training Managers and shared teams of Trainers to execute the learning and development strategy within Customer Operations Vertical  - Responsible for developing and nurturing a deep expertise in Customer operations Unit  - Would play a critical role in assessing the training needs of the business unit in order to create a training department, training programs and training best practices.   - Design training interventions to deliver customer value in the existing processes  - Redesign the existing material to ensure Training effectiveness and efficiency  - Work closely with the hiring and operations team to build a skilled pool of resources for Business Growth and making Customer service as the key differentiator   - Design training roadmaps to build domain expertise and practices supporting career and professional  - Catalogues knowledge and expertise for easy access by others in the firm. Ensure that the knowledge is updated  - Guide and mentor the direct reports   - Interface with IT/HR/ Training/Quality  - Conduct skip level meetings  - New Hire Training Program Management  - Bottom Quartile/Focus Group Training Program Management  - Content Transformation &Development strategy   - Manage assigned delivery towers to strategically align with business outcomes  - Give feedback to managers and supervisors on regular basis to improve performance  - Continually re - assess the operational risks inherent in the business, operating procedures, and impact on the customer experience  - Create, mentor and lead an effective team  You (Must Haves):  - Excellent Interpersonal, planning and organizational skills  - Good Analytical Skills & Creative thinking  - Excellent Communication skills  - The ability to manage a team effectively  - The person must be very comfortable with change and must demonstrate that he/she can lead in a dynamic environment of change  - Competent in all areas of people management and employee development etc  - Proven ability to be a strong team player, a good team builder and sound Leadership Skills  Qualification: Graduate/Post graduate  Experience: 10 - 12 Years of experience. The incumbent should have experience in the field of customer service/e - commerce/BPO/KPO with at least 2 years in the middle management capacity

Bangalore

Flipkart - AD - Training & Development - CS 

Flipkart - AD - Training & Development - CS  ,Job Description for Flipkart - AD - Training & Development - CS  in Flipkart.com in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for Flipkart - AD - Training & Development - CS  in Flipkart.com in  Bangalore for (10-12) years of experience. Apply Now!