Service Delivery

- Key responsibility is the production and review of HTS Monthly Performance Report (‘EMR’) and other related reporting in a timely, accurate and consistent format/manner.

- Analyse the results of the process, investigate significant variances. Responsible for investigate any abnormal variances compared to previous months and coordinate with On-shore team to resolve all open items.

- Supporting the semi-annual ROP process (at the discretion of the on-shore BI&A team).

- Prepare ad-hoc requests quickly but also be able to prioritise these requests, ensuring these are agreed with the Head of BI&A.

- Ensure all processes are correctly and thoroughly documented (SOPs) and have been agreed with the Head of BI&A.

- Understand business requirements and interpret data to provide meaningful analysis to facilitate business decision-making.

- Maintain monthly reporting timetable for both routine and ad-hoc tasks

Customers / Stakeholders

- Establish and maintain effective relationship with GMO HTS Finance – BI&A and identify areas of service improvements by implementing regular calls and feedback mechanism

- Influence and escalate key customer issues in an effective way to ensure timely resolution

- Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.

- Liaise with onshore counterparts on report requirement and developing reports within the timelines agreed

- Ensure support is provided per requirements from onshore counterparts

- Ensure integrity and management of data submission

Leadership & Teamwork

- Effective communication with the team members on organisation change and goals required for the respective roles and responsibilities

- Motivate and develop (and recognise) team members in order to meet process deliverables, manage staff expectations, achieve efficiency in operations and maintain work-life balance.

- Create an environment within the team which fosters knowledge sharing and open forums

- Develop the soft skills and technical competency of team by putting together personal development plans for all team members

- Ensure ‘key man’ or concentration risk is mitigated through an equitable distribution of work.

Operational Effectiveness & Control

- Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy

- To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.

- Effectively drive and manage change, plan business contingency and achieve cross-training

- Ensuring BCP plan is documented, agreed with business partner and tested as per agreed timelines

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