Job Code 001 {Designation – Deputy Manager}

Role:

- Plan optimum staffing during the shifts

- Adhere to client defined quality norms

- Monitor quality, productivity and service levels of the team

- Provide regular & systematic feedback to team on performance

- Ensure Downward communication of important discussions with Clients and Managers

- Render support to team members to resolve difficult queries and provide coaching in improvement areas identified for team members

- Handle & record escalations appropriately

- Verify necessary skills & product knowledge for team

- Adhere to guidelines for code of conduct for self and team

- Ensure appropriate Training of the Staff on Product

- Shift – US Shift (Mandatory)

- Must have a VISA - US

Experience: 5-8 years

Education:

- B Com, BBA, BMS.

- MBA (Finance), M Com.

- CA Inter, CA.

Skills required

- Good understanding of finance and accounting concepts.

- Good analytical & data interpretation skills.

- Ability to read, understand and interpret financial statements.

- Good MS Excel & systems knowledge.

Please note : - please do mention job code and position name which you would wish to apply for . All resumes should be sent to Shweta.shetty@reliablemanpowerservices.com.